With insights from employees, IT decision makers, and data security leaders in local and central government, our latest research investigates the digital transformation challenges facing public sector organisations today.
Sponsored by Oscar Krane
Public sector organisations are in the midst of digital transformation. Employees must be empowered, rather than hindered, by technology to truly benefit:
- 58% of employees state too much bureaucracy and “process overload” are barriers to work
- 42% of employees feel there are too many different IT systems across their organisation
For the benefit of local communities, it has never been more important to bridge the communications gap between siloed public sector organisations:
- 79% of employees rely on email to get their job done
- 91% of employees consider email to be the most secure method of communication
Email is universal and accessible. The focus must be on leveraging existing systems rather than implementing clunky alternatives:
- 87% of employees would experience improved morale and better productivity if their organisation invested in tech to reduce data security concerns when using email
"It is crucial that the public sector takes a proactive approach to data protection and privacy. This means implementing strong technical and organisational measures, (...) the technology we use is fit for purpose and configured correctly, and that we train staff on data protection and privacy best practices."
"There are common mistakes being made in organisations where the method of digital commerce is shaping service provision and the actual IT solution is seen as the ‘end’ and not a ‘means to an end’. Firstly, the purpose/service requirement should decide the IT solution and not the other way around."
Read the latest insights, trends and expert views on digital transformation and data protection in the public sector.
