Amsterdam, 23 January 2023 - Zivver, a leader in secure communication solutions, announces RST Care Givers is using the secure email solution to protect sensitive patient data. The healthcare organization provides quality, safe and affordable home and maternity care tailored to every person’s specific needs. The organization needed a user-friendly solution which was AVG-compliant and reliable. After the roll-out is completed, 650 employees will start using Zivver.
Philip Gerritsen, ICT specialist at RST Zorgverleners: "Our organisation wants employees to enjoy their work and use smart solutions that improve the quality of care. Our care workers work on the go and use their smartphone or tablet to share sensitive data while they are with the client, or on the road. Especially in these situations, we want to be sure that employees can send information securely at the touch of a button, without the need for awkward actions."
But there are other reasons why RST Care Providers chose Zivver. Gerritsen: "We wanted to be able to prove that the right recipient actually receives the mail. It also had to be possible to send large files securely. That's not a problem with Zivver."
As an ICT specialist, Gerritsen knows that a new solution hinges on user acceptance. "Whereas in automation you want to standardise, or make it logical, in healthcare there are actually a lot of exceptions. Almost every client and situation is unique, and the system has to be able to deal with that. The management of Zivver is automated as much as possible, but when using it, the care employee remains in charge. They ultimately decide whether information should be sent securely. This is possible with Zivver; this solution does not hinder, but is supportive and flexible. That is crucial."
Wouter Klinkhamer, CEO of Zivver: "It is mostly human error that leads to data leaks, and especially in healthcare it is important to minimise this risk. Privacy-sensitive data should never get into the wrong hands. RST Care Providers recognises this and we are proud that they use our secure communication platform. Our detection system ensures the right level of security for each individual message and this helps RST Care Providers' healthcare staff deliver even better care."