Solution: strong authentication ensures only intended recipients have access
Zivver offers various types of recipient control to ensure that only the intended recipient has access to a message. The employees of Schouten Zekerheid tend to do the following when it comes to recipient verification: 'If there is a telephone number already in the system, that is our preferred method of authentication. We also often use shared access codes for external parties. In the beginning people were somewhat resistant, but now they are used to it. As long as the goal is clear (ensuring an enhanced level of data security), people will take that additional step to properly authenticate recipients.'
'The impact of the introduction of a secure emailing solution across our organization turned out to be easier than we expected, also for our IT department. The implementation went smoothly and the service was up and running quickly.'
Zivver prevents data leaks, among other things by means of so-called Business Rules. They help to support users in the background, and provide alerts or make suggestions in real time if needed. Many business rules work on the basis of glossaries. It contains terms that indicate the presence of sensitive information. Together with Meijers Assurantiën, Schouten Zekerheid helped to improve the existing glossary for the Dutch insurance sector.
Van Beek explains: 'Actually, Meijers is our competitor, of course, but because we do a lot of the same things and can also learn a lot from each other, we sometimes consult with one another on certain initiatives. It turns out that they were also using Zivver. We agreed to make a new glossary together to provide additional terms used in the insurance sector that could flag potentially sensitive information, which Zivver quickly implemented, further improving the overall experience for our users.'
‘We have therefore asked all departments across our organization:' Which sensitive data do we process, when should Zivver be used? ' This showed which document types really need to be sent securely and which terms are often associated with them. And as Saskia, who guided us throughout our onboarding with Zivver, said: ‘we can always change the existing list and add new words at any time, so that’s very helpful.’
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