Preventing human errors when emailing is the key to stopping data leaks

Did you know that on average, employees spend over two hours per day dealing with 130 business emails? The research of the Radicati Institute shows that over 300 billion emails are sent every day. With an expected yearly growth of more than 4%, email will remain the pre-eminent form of communication used by organizations for at least the next decade. Many companies have yet to enhance their outbound email security, and consequently are increasing their risk of causing costly and damaging data leaks.

Tackling the root cause of data leaks

Since the introduction of the GDPR, every EU country must swiftly report all privacy sensitive data leaks to their respective industry watchdogs. Following Brexit, the UK agreed to continue to apply the existing GDPR legislation in their market throughout 2020, until new legislation is eventually introduced.

Analyzing the causes of data leaks from different reports, they reveal that the vast majority of data leaks are not cyber-related. In the UK, 81% of reported data leaks were non-cyber related, while in the Netherlands it was actually over 95%. In both countries, the main cause of data leaks has consistently been attributed to human error.

The top reasons for inadvertent mistakes when using email include:

  • Sending the information to the wrong recipient;
  • Adding the wrong attachment;
  • Exposing recipient information via the To or CC fields, when BCC should have been used;
  • Unauthorized access to data, usually due to weak passwords and lack of two factor authentication.

Fortunately there are modern solutions available specifically designed to prevent data leaks by human error before they occur. Zivver was founded with that exact purpose in mind.

Zivver's CEO and Co-founder, Rick Goud, has written a guest post for, a leading information technology website in the UK since 1999. The article outlines the why, what and how of outbound email security, and what organization’s need to be mindful of when addressing their own email security needs. This article is a preview of a new whitepaper on the subject of outbound email security that will soon be available.

Read the ITProPortal article here


Written by

Kate O'Neill

Originally published on February 6, 2020

Last update on February 5, 2021