Meeting CISO priorities in email security

3 min read

One in three public service professionals believe that the pandemic has brought additional vulnerabilities, requiring ongoing email security changes.

This is according to a recent independent survey conducted on behalf of Zivver, where 43% of IT leaders in local government said their organization was ‘less secure as a result of Covid-19’.

As public sector teams continue to work remotely, accessing and handling huge amounts of sensitive and confidential information over email, outbound data security breaches are a continued cause for concern. Below, we review the three key email security priorities for CISOs in 2021 and explain how secure communication platforms are addressing their needs.

1 – The CISO wants to comply to the relevant laws and regulations


Our CISO customers tell us compliance is their principle mandate and concern. Zivver’s error prevention technology enables people to catch mistakes in their communications before hitting send, avoiding potentially costly data leaks.

The platform will help a CISO easily comply with data protection regulations, such as GDPR, from anywhere. That’s because of the platform’s strong encryption and user authentication, alongside smart technology designed to prevent human error.

2 – Employees need to know that a solution facilitates secure communication


Driving good cyber security practices into the wider organisation requires a cultural change, and one that can be difficult to make across corporate silos.

Email is one of the most used communication method between organisations, employees, and clients. Yet it is one that’s most prone to errors.

A common mistake is misaddressing an email – sending information to the wrong person. Usually caused by the auto-complete feature, where a previously addressed recipient was erroneously selected for another. This type of error accounted for 70% of the 27,000 reported data leaks in the Netherlands in 2019.

Another common error is sending sensitive information that should have been omitted. Examples include ‘forgotten’ social security numbers in a separate worksheet of an Excel file or a PowerPoint presentation containing names of patients. These breaches accounted for 5% of the known causes of data leaks reported to the ICO in the United Kingdom in 2020.

Many organisations still do not secure their emails by default, meaning all emails circulates unencrypted. As a result, anyone can access an email, even if they were not supposed to receive it.

The CISO seeks for certainty and will have a preference for a solution that is well-known for its quality, reputation and use cases. Also, after a smooth implementation, the CISO needs the solution to work for everyone, from employees to external users.

Whether it’s emailing the wrong person or attaching the incorrect file, Zivver’s smart technology enables you to correct these types of mistakes before hitting send, ensuring you can be compliant with your organisation’s data policies.

3 – The secure communications platform must be easy to use


We know that our CISO customers are required to show that investments can be used to protect an organisation's assets and safeguard its data and reputation if the worst should happen. And that new solutions will only be rolled-out if they are user-friendly.

  • Simple integrations with tools people already use like Outlook and Gmail
  • Service is designed to resemble popular platforms, so people are instinctively at ease
  • Zivver can be used from anywhere and from any device


Looking to improve your email data protection?

Zivver helps organizations of all sizes enhance their email data protection with simple yet highly effective solutions that integrate with the most popular email clients. The service can be up and running quickly and is ideally suited for a remote workforce

To learn how Zivver can improve your organization's communication security and prevent data leaks, please contact us or check out our secure email solution page for more details.

To see how Zivver helps thousands of organizations secure their digital communications and safeguard sensitive data, visit our customer stories section.

Written by

Kate O'Neill

Originally published on February 3, 2021

Last update on February 3, 2021