Customer story

Public sector

How this government ministry reduced the risk of data leaks

quote

"People must have confidence that the ministry will handle their personal data with the highest level of security and that’s why the JenV chose Zivver after a RFP process."

Spokesperson, Ministry of Justice and Security (JenV)

Customer Case: Ministry of Justice and Security (JenV)

The Ministry of Justice and Security in the Netherlands, also known as JenV, is responsible for maintaining the rule of law across the country. The organization employs more than 40,000 people who are committed to working towards a safer and more just society.

The range of activities within the ministry of Justice and Security includes legislation, prevention, enforcement, sentencing and victim support.

  • Employees: 40,000+
  • Industry: Government, Public Sector

Which secure communication solutions does the ministry of Justice and Security use? 

  • mail-icon Zivver Mail
  • sending-transfer Zivver File Transfer
Get started

Challenge: prevent emails and sensitive data from falling into the wrong hands

Tens of thousands of employees at the Ministry of Justice and Security send dozens of emails to colleagues, chain partners and residents every day. Due to the nature of their work, this often entails the exchange of privacy-sensitive information that needs to be handled carefully.

This is a priority for the ministry: “Citizens must have confidence that the ministry will handle their personal data with the highest degree of security and that’s why the JenV opted for the Secure Email solution from Zivver after a RFP process.”

Zivver supports compliance with the organization’s data policies by making employees aware of security risks in real time through the identification of sensitive content in an email message or file attachment.

"The leakage of privacy-sensitive data can have major consequences for the people and organizations involved, but also for the perpetrator of a leak. This will damage the trust of citizens and cooperating partners."

Zivver's smart technology fosters better decision-making by notifying people of potential anomalies when sending certain types of content to recipients. If necessary, the user is advised to adjust the message before sending, for example if a potential mistake has been detected, or to apply additional security measures. Alongside these helpful alerts to detect potential mistakes when emailing, strong encryption and two-factor authentication keep hackers and other unwanted parties at bay.

If an employee makes a mistake and the message has already been sent, they can revoke access to the message, so that a recipient can no longer read it. Detailed information is available on who had access to each message and when. This comprehensive logging information helps to facilitate swift and proper reporting with your national data protection authority, in a way that’s clear and complies with the requirements of the GDPR and other privacy legislation.

Solution: make people aware when they’re working with privacy-sensitive information
 
The ministry made a short animation video to emphasize the importance of safe emailing among employees. They created it to help highlight the following for their staff,  among other things: “At the Ministry of Justice and Security, we do important work for society. Working with sensitive information is a crucial element in this.”

“We've all been there, for example, accidentally sending an email to the wrong 'Rick'."

“It’s therefore very important that we’re always aware of the risks and are
mindful of them. The leakage of privacy-sensitive data can have major consequences for the individuals and organizations involved, but also for the person who caused a leak. This leads to a loss of confidence among citizens and cooperating partners. It can also lead to heavy fines from the Data Protection Authorities.”

“For these reasons, we use Zivver to share sensitive information securely by email or file transfer. The personal and confidential information can be sent securely to the intended recipient. It prevents errors before sending and the message can only be opened by the intended recipient. You can easily send a secure email directly from Outlook. Moreover, the recipient doesn’t need to create a special account to access the message.”

Human error is the main cause of data leaks

Vincent Leeuw, Senior Project Lead at Zivver, has helped guide JenV in the rollout of Zivver and emphasizes the importance of preventing mistakes when emailing. “We've all been there, for example, accidentally sending an email to the wrong 'Rick'. That’s the type of error that can cause a data leak if the communication contained sensitive information."

"The cooperation that I’ve experienced so far at the JenV organizations shows that everything is being done to successfully complete the implementation as carefully and quickly as possible."

"JenV is very aware of the risks within digital communication and with Zivver they can greatly reduce the likelihood of mistakes occurring in a way that protects sensitive data. The cooperation that I have experienced at the JenV organizations show that every effort is being made to complete the implementation as carefully and quickly as possible."

Curious to learn more on what Zivver can do for your organization?
Visit our pricing page or request a demo.

 

Communicate safely with peace of mind

Plus it’s easy to get started. Something our customers love.

Get started Talk to our specialist
Top