Customer story

Management consulting

Adding a security layer to sensitive communications

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“Zivver is an essential tool for any organisation looking to easily add a layer of security to their business communications. The service is one we’d highly recommend.”

Chris Lever, Director, Agency DNA

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Customer Case: Agency DNA

In business for over twenty five years, Agency DNA is a business management consultancy that helps to ensure clients have the right systems to run their businesses. Their expertise includes developing system strategies, advising on finance, project management and resourcing, planning systems selection, plus overseeing project implementations to ensure successful outcomes. They encourage their clients to embrace the technologies which add significant value, and enable them to grow in a secure, managed and accountable way.

  • Employees: 10
  • Industry: Management Consulting

Which secure communication solutions does Agency DNA use?

  • mail-icon Zivver Mail
  • mail-icon Zivver File Transfer
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“ We act as business system advisory and implementation consultants which requires data to be shared with us that is both proprietary and requires handling under GDPR. We do use a cloud file storage service, but this is not always practical or expedient, especially for time-pressed clients for whom it is quicker to attach covering messages to files being sent in an email. We needed an easy solution to adopt and self-setup.”

These are the challenges Agency DNA wanted to address:

  • Minimise the risk of data leaks

  • Improve data protection compliance (for example, with the GDPR)

  • Increase awareness to promote safe information sharing 

  • Better control over privacy-sensitive information flows

  • A simple solution for non tech savvy users

 

The solution

Agency DNA chose Zivver because of the simplicity of the solution to help facilitate compliance, alongside the enhanced security that the platform provides. They are now using Zivver’s safe email and file transfer service to ensure that their sensitive information can be sent securely.

"Zivver is an essential tool for any organisation looking to easily add a layer of security to their business communications"

Chris Lever, Director of Agency DNA, explains how they use the service: “ We’ve set the default option to “Off” within Outlook, which means we can be selective about which emails need to be sent under Zivver’s secure transmission service, and actually makes us think more about the detail we are putting into our email messages, whether they are sent as Zivver secure or not.”

The results

With Zivver in place, Agency DNA felt that their team could more easily comply with data protection regulations such as the DPA and GDPR. Zivver’s real time alerts help to facilitate this by driving better decision making when handling sensitive data, and enables people to catch potential mistakes in their communications before sending, preventing costly data leaks. 

The service is simple to use and staff can send messages securely with Zivver anywhere and from any device. People also save time by being able to safely send information digitally to clients and other contacts instead of using other methods of sending.

When asked what the firm’s impression of the service has been so far, Chris Lever summed it up with the following: “ Zivver is an essential tool for any organisation looking to easily add a layer of security to their business communications. The service is one we’d highly recommend and gives peace of mind at a reasonable price.”

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